Return Policy

We aim to ensure your satisfaction with every purchase. Below are our guidelines for returns, repairs, and replacements:

Warranty and Eligibility:

We offer a 21-day warranty on all cameras purchased online. If there is a functionality issue with your product within 21 days of receiving it, you may request a repair. If the item cannot be repaired, we will offer a replacement or, if a replacement is not possible, store credit for online purchases. Store credits can only be used online and not in our physical store.

We do not accept returns, issue refunds, or process exchanges due to buyer's remorse.

Return and Repair Process:

If you experience an issue with your camera, please contact us at customerservice@wearerelics.com with the subject line "Return Order #” within 21 days of receiving your order.

Once a repair is requested, a shipping label will be provided via email. The item must be returned to us within 7 days of receiving the shipping label. Items must be returned in original condition, with all original packaging and accessories (e.g., price labels, extra accessories, cases).

All returns will be inspected individually, and if the item does not pass inspection, it will be returned to you without a refund.

Keep your tracking number and receipts as proof of shipment. We are not responsible for any damages or losses to your package during return shipping.

Shipping and Processing:

All online orders take 14 business days to process.

We do not accept cancellations of orders. A restocking fee of up to 25% of the original purchase price may apply, covering the costs involved in credit card transactions and labor.