Services

Do you develop film?

Yes! Our film lab is now open as of October 13, 2021! Find out more about our lab services here.

Do you do repairs or offer CLA services?

Yes we do! Read here for more info!

Do you purchase cameras, accessories, and/or equipment from private sellers?

No. We do not purchase from private sellers at this time.

Do you accept donations?

Yes, we do! Thank you for thinking of us. To donate to Relics, please contact us with more information.

Payment

What payment methods do you accept?

We accept the following Visa, Mastercard, American Express, Discover, JCB Diners Club, China UnionPay credit, and debit cards.

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our warehouse team. We strive to dispatch orders efficiently to meet the expectations of our valued clients.

Orders

Can I pick up my online order at the store?

Unfortunately we're not currently offering in-store pickup.

I didn't receive a confirmation email, did my order go through?

Order confirmations can be delayed, and often end up being marked as email spam. As long as you received an order number as part of your checkout, then your order has gone through. Make sure to save your order number for your records.

How long until I receive my order:

Orders typically take 7-10 business days for order processing, as each camera is individually inspected and tested in a queue before it's shipped.

Our cameras are vintage and each one is unique and delicate, so our experienced technicians take extra care to ensure they are in top working order. You will receive an email once your order has shipped, and also tracking info.

Shipping

Can I change the address that my order is shipped?

No, Relics only ships to the customer's billing address and cannot be rerouted to the local store.

Tracking is telling me my label has been created, but it's not telling me where it is? Why is this?

This means one of two things: It is being processed currently or USPS missed the initial scan when they picked up your order. Tracking will be updated as soon as USPS scans the shipment. If it does not update for multiple days please contact orders@wearerelics.com to locate your package.

I noticed I entered the wrong postal code/apartment # and the package is now being returned to sender, what are the next steps to have my package reshipped to me?

Once the package has been returned to our Warehouse, we will reach out to the customers in regards to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

Returns

I just received my online order. Can I return it for a full refund?

Eligible items from online orders will be accepted for a return if the request is made within seven (14) days of the buyer's receipt of the merchandise. We do not issue refunds. We offer an online credit, minus a 25% restocking fee, for eligible items only. This charge helps us cover any cost of fees involved in any credit card transactions, as well as the costs of labor involved in both the selling and returning items. The online credit can only be used online, not in our physical location.

To request a return, email orders@wearerelics.com within (7) days of receiving your online order. Once a return is requested, a shipping label will be emailed to you. Items must be returned in original condition to Relics within (14) days of receiving the shipping label, otherwise, additional fees may be incurred.

I just purchased something in-store at Relics on 4th Street. Can I return it for a full refund?

We do not accept returns for in-store purchases. Eligible items from in-store orders will be accepted for an exchange if the request is made within seven (14) days of the buyer's receipt of the merchandise. We do not issue refunds; we offer an in-store credit, for eligible items only. The in-store credit can only be used in-store at Relics at 2106 E 4th Street, Long Beach, CA 90814, not online.

To request an exchange or in-store credit, email orders@wearerelics.com within (7) days of your in-store purchase. Once an exchange is requested, items must be returned to Relics at 2016 E 4th Street, Long Beach, CA 90814 within (7) days in original condition, otherwise, additional fees may be incurred.

What items are NOT eligible for exchange or return?

We will not accept any returns or exchanges of sensitized goods (i.e. photographic film, paper, or chemistry). This includes items for which a sensitized good is a component.